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Solity INSTALLS

After over 20 years in the direct sales market the Solity team have developed a solution that can be customised to anyone’s installation journey, ensuring a consistent and clear installation, forcing installers to install and document their processes in a controlled way.  Our customers have reported the following benefits of Solity Installs:

Solity Installs

BENEFITS

Your Installation Plan

We can customise Solity Install to process the installation in your way, preventing the installer from progressing without following your process and documenting it.

Improve Installation Success Rate

By scripting exactly what the installer should do and asking them to evidence it, ensures a consistent approach.

Installer Preview

Once a sale is allocated to the installer, they can review what was sold and the images captured by the sales team. This allows them to plan ahead as they are aware of potential complexities and can ensure they have the correct tools and materials for the job.

Installation Image Capture

Ensure each part of the installation process is documented and verified with integrated image capture.

Electronic Sat Note

As the installer completes the job they can pass over their device to the customer to sign the sat note, either via keyboard, mouse or finger.

Improved Customer Relations

When used to collect before and after images you can prove how the job looked before and after, preventing potential customer complaints.

Improved Marketing Images

As you capture before and after images you can use these for marketing, especially social media.

Electronic Customer Feedback Survey

Evidence satisfaction by asking the customer to complete a short survey whilst signing the sat note.

FEATURES

The core features of Solity Install:

Improved Installer Allocation

As your team review the sales images, they can ensure that the more experienced installers are allocated to the more complex jobs.

Installer Planning

Allows the installer to review the installation before arriving.

Image Capture

Capture the installation as it happens.

Electronic Sat Note

Customer can sign the sat note on your electronic device.

Instant Reporting

As sat notes are signed, office staff can be notified immediately, allowing for instant review and policing of good practice.

Experts on Every Job

As images are captured in real time, support staff can review and assist the installer on how to perform more complex or unusual tasks.

Secure & GDPR Compliant

As all data is controlled by username and password, only registered users can see the data and that is restricted to only allow what they need to see. To read more see ICO

Access to Video Tutorials

The system gives the installer access to your own private video store where you can load tutorials on how to install more complex jobs.

Electronic Customer Survey

Customers can instantly report their satisfaction and leave comments allowing for the evaluation of your business and the installer.

EXTRAS

As well as the features in the sales system Solity Installs can offer the following extras:

Remote Sat Note Signatures

Email the Sat Note to the customer who can then sign it using their keyboard, mouse our finger.

Mobile Photo Upload

An additional feature that allows users to scan a QR code that will open a mobile version of the app allowing them to upload photos from their mobile phone into the install directly.

Bank Payment Integration

Integrate the sales system into your payment system to take a deposit at the point of agreement with the customer from your device.

Auto Guarantee Production

Automatically send the customer their guarantee as the sat note is signed and balance is collected.

Auto Social Review

Automatically email satisfied customers to complete a review on Google, Facebook, Yell and Trustpilot amongst others.

Added Security

We can add two factor authentication (2FA) to the users login for extra security.

Solity CONNECTS

Solity Installs can be connected to modules to completely integrate your installation process with lead generation and the sales system. To see more click here

Solity Leads

Solity Leads is designed to collect and process enquiries for the direct sales market. It allows for central of contacts and integrates direct into the Solity Sales system. To read more click the button below

Solity Sales

Solity Sales is designed to assist the sales process with an electronic interface, ensuring the sales data is collected concisely, legibly and consistently. Click Below

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