System Development & Solutions
Solity have been developing electronic solutions for a number of years, helping businesses control their data in the most robust and consistent way.
Why build a database solution?
Spreadsheets and manual paper systems are a useful way to keep track of data when a business starts. Unfortunately over time they become unwieldy and difficult to manage. A database solution enforces consistent high quality data input removing data inconsistencies and allowing for quick data retrieval and maintenance. A database also allows for quick reporting and evaluation of data, giving meaningful information to system owners
Customer Relations Management (CRM) Systems Experts
With over 30 years System Development experience, Solity have implemented 100’s of bespoke systems throughout the Northwest of England.
A bespoke solution
Most CRM products on the market or grossly over engineered, holding information about customers date of birth, wife’s name and even the customer anniversary!
This is fine when your sales are business to business and you need to build a rapport with your customers but a complete waste of time for those businesses selling large one off products.
Whether you sell double glazing, kitchens, hot tubs, solar panels or insulation or any other bigger ticket item we have a bespoke integrated solution for you.
But lets be clear our services don’t stop there, we can build any CRM solution for anyone and save you customary £20 per month per user of the online platforms.
CRM for Solar Industry
Hot House Energy in Blackburn required a way on managing their installations throughout the UK. We built an onsite system that managed all facets of the customer journey including
- Sales and Deposit handling
- Commission Payments and Salesforce Remittances
- Management of customer information including installation
- Control of install teams installations and remedials
- Automated documentation including fitting confirmation, guarantees, warranties, satisfactory notes and contract variation
- Finance Application Reports
- Complete Outlook integration for automated emails
- Management Reports including
- Balances outstanding Cash / Finance
- Cashflow
- Installs Due / Outstanding
- Sales by Rep / Region etc
- Stock Levels
- Fitted Business
- Cancellation analysis
Hot House approached us to help implement a system to control their customer and enquiry data management. The solution needed to replace their spreadsheet and manual systems. We developed a bespoke CRM that combined Microsoft Access, Microsoft SQL Server and Microsoft Reporting services to provide a fully integrated and automated solution. With daily automated reports and text messages.
Before Solity got involved we spent a great deal of time manually reconciling spreadsheets and writing emails, their entire solution made us a much more efficient and a slicker organisation. Our management of outstanding debt and uninstalled jobs was more controlled. Our understanding of the business and where we were became clearer and the reporting to the board was simple as well as comprehensive
Do you need something specialised?
We’ve pretty much done it all so not matter how unusual you think your requirement is we’ve probably done something like it before.
Why not give Solity a call to discuss your system development needs. There is no obligation and we will happily discuss various options and solutions with you.