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Solity LEADS
Solity have over 20 years experience building and supporting call centres and call centre solutions for the Direct Sales Market. Solity Leads is a solution that manages and controls all enquiries and customer data. It ensures no data gets lost and all leads are handled compliantly for GDPR and TPS. The benefits include:
BENEFITS
Increased Productivity
As the system handles all your contacts, there is no distribution of paper, handling books etc. Logged agents are always presented with their next electronic call.
Improved Contact Rates
The system will automatically process unanswered calls ensuring the lead is called at different times on different days to whichever pattern you would like. This improves the contact rate without calling the contact repeatedly and being reported for spamming. The system will also manage call backs ensuring the lead is served up as soon as an agent becomes available.
Manual or Automatic Contact Allocation
Solity Leads is designed to auto allocate leads to those agents logged in, however, this can be manually overwritten and can even allocate more leads to your best agents.
Lead Tracking
As all data is held electronically we can track every time the contact is approached, identifying exactly how may attempts have been made to call, email or post.
Agent Tracking
As each user has their own login we can identify total contact attempts, total leads generated, time logged in etc.
Centrally Manage Contacts From Anywhere
Cloud storage ensures that you can manage the system from anywhere, on a web enabled device.
Post Code Lookup
Solity Leads cross references post codes with the Post Office to ensure prefect address collection with every contact.
Integration To Solity Sales
Solity Leads is created to perfectly fit with Solity Sales allowing the Lead Manager to allocate appointments to sales staff.
FEATURES
As standard Solity Installs has the following features included
Your Script
As Solity Leads is customisable we can display your script along with the enquiry contact details to ensure the agent follows your tried and tested way of working.
Access from Anywhere
As the system is cloud based your agents can log in from anywhere and their results monitored via the reporting system.
Instant Reporting
Solity Leads tracks all contacts and when they have been approached, managers can see results by day, week or year.
Email Integration
Integrate your web forms direct into the Solity Leads database and it immediately appears in the agent call queue.
Auto Dialling
Solity Leads can integrate with modern phone systems, allowing the agent to click and dial a phone number after reviewing current notes.
Secure & GDPR Compliant
As all data is controlled by username and password, only registered users can see the data and that is restricted to show only what they need to see. To read more see ICO
Prevent Data Theft and Pre Qualifying Leads
We restrict access to lead data until the appropriate time to contact. We also restrict data available to a user making it very difficult to pass leads on to a third party.
Auto Call Disposition
The leads system has a set of buttons to allow the agent to quickly disposition a call and make a note, e.g. if there is no answer.
Scheduled Call Backs
Set call backs convenient to the customer so they instantly appear on an agents call list at the specified date time.
Lead Confirmation
After an appointment has been made, specific users can access a list and confirm the date and time with the contact to prevent blow outs and NCI’s (No Customer In).
Upload Marketing Lists
We have the facility to load your own contact lists so not data is lost and you can carry on with your business.
EXTRAS
As well as the features in the lead system we can offer the following extras:
Auto Response
We can integrate the solution to automatically thank a customer for their enquiry and to expect a call from a specific number to improve contact rates.
Video Call
We can add this feature to integrate with your software to video call a contact.
TPS Upload
For call centres making cold calls we have a TPS upload facility protecting against misdialling whilst also protecting inbound leads from being incorrectly removed.
Campaigns
We can add the ability to segregate data into campaigns restricting agents to specific campaigns.
Re-Marketing to Dead Leads
Wouldn’t it be useful after a set time to reach out to contacts who said they were not interested to see if they are now? We have a solution for that.
Added Security
We can add two factor authentication (2FA) to the users login for extra security.
Solity CONNECTS
Solity Leads can be connected to modules to completely integrate your whole process with Sales and Installation. To see more click here
Solity Sales
Solity Sales is designed to enhance the sales process ensuring, data is collected coherently, legibly and consistently. Designed for the Direct Sales market it is simple and easy to use. Click Below for more information.
Solity Installs
Solity Installs is designed to manage the process from sale to satisfactory install or delivery of your product. Integrating with the central data repository to manage the final stage of a successful sale. Click below for more.