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Solity INSTALLS
After over 20 years in the direct sales market the Solity team have developed a solution that can be customised to anyone’s installation journey, ensuring a consistent and clear installation, forcing installers to install and document their processes in a controlled way. Our customers have reported the following benefits of Solity Installs:
BENEFITS
Your Installation Plan
We can customise Solity Install to process the installation in your way, preventing the installer from progressing without following your process and documenting it.
Improve Installation Success Rate
By scripting exactly what the installer should do and asking them to evidence it, ensures a consistent approach.
Installer Preview
Once a sale is allocated to the installer, they can review what was sold and the images captured by the sales team. This allows them to plan ahead as they are aware of potential complexities and can ensure they have the correct tools and materials for the job.
Installation Image Capture
Ensure each part of the installation process is documented and verified with integrated image capture.
Electronic Sat Note
As the installer completes the job they can pass over their device to the customer to sign the sat note, either via keyboard, mouse or finger.
Improved Customer Relations
When used to collect before and after images you can prove how the job looked before and after, preventing potential customer complaints.
Improved Marketing Images
As you capture before and after images you can use these for marketing, especially social media.
Electronic Customer Feedback Survey
Evidence satisfaction by asking the customer to complete a short survey whilst signing the sat note.
FEATURES
The core features of Solity Install:
Improved Installer Allocation
As your team review the sales images, they can ensure that the more experienced installers are allocated to the more complex jobs.
Installer Planning
Allows the installer to review the installation before arriving.
Image Capture
Capture the installation as it happens.
Electronic Sat Note
Customer can sign the sat note on your electronic device.
Instant Reporting
As sat notes are signed, office staff can be notified immediately, allowing for instant review and policing of good practice.
Experts on Every Job
As images are captured in real time, support staff can review and assist the installer on how to perform more complex or unusual tasks.
Secure & GDPR Compliant
As all data is controlled by username and password, only registered users can see the data and that is restricted to only allow what they need to see. To read more see ICO
Access to Video Tutorials
The system gives the installer access to your own private video store where you can load tutorials on how to install more complex jobs.
Electronic Customer Survey
Customers can instantly report their satisfaction and leave comments allowing for the evaluation of your business and the installer.
EXTRAS
As well as the features in the sales system Solity Installs can offer the following extras:
Remote Sat Note Signatures
Email the Sat Note to the customer who can then sign it using their keyboard, mouse our finger.
Mobile Photo Upload
An additional feature that allows users to scan a QR code that will open a mobile version of the app allowing them to upload photos from their mobile phone into the install directly.
Bank Payment Integration
Integrate the sales system into your payment system to take a deposit at the point of agreement with the customer from your device.
Auto Guarantee Production
Automatically send the customer their guarantee as the sat note is signed and balance is collected.
Auto Social Review
Automatically email satisfied customers to complete a review on Google, Facebook, Yell and Trustpilot amongst others.
Added Security
We can add two factor authentication (2FA) to the users login for extra security.
Solity CONNECTS
Solity Installs can be connected to modules to completely integrate your installation process with lead generation and the sales system. To see more click here
Solity Leads
Solity Leads is designed to collect and process enquiries for the direct sales market. It allows for central of contacts and integrates direct into the Solity Sales system. To read more click the button below
Solity Sales
Solity Sales is designed to assist the sales process with an electronic interface, ensuring the sales data is collected concisely, legibly and consistently. Click Below